If your question isn't addressed below, please contact your local Strive Customer Care Team or use our online chat.
I forgot my password, how do I retrieve it or reset it?
It happens to all of us! If you've lost or forgotten your password, you can use any of these options.
- Click on get hint
- Reset your password (link will be sent to the email address on file for your account)
- Contact customer care with our online chat feature
How do I create a favorites list of items I order on a regular basis?
You can create as many favorites lists as you would like. A helpful tip is to title each list by name or department.
- Hover over "My Favorites List" and select create a new list
- Enter the desired name for your new list and click update
- To add an item to the list you created (or any of the favorites lists), search for an item, while on the item, click add to favorites and select the list you want the item added to
- That's it! You can now add or delete items from your lists and order directly from them
TIP: You can create a new list directly from any item.
How do I find the correct ink or toner for my printer?
Our ink & toner finder makes it easy to find the correct products for every printer in your office.
- Hover and click on "Ink & Toner finder"
- Select manufacturer (HP, Canon etc)
- Select series (Inkjet printer, laser printer etc)
- Select model from drop-down or enter model number in search box
- Click on model and select from available options
TIP: It's a good idea to add these to your favorites list. Perhaps create a list titled "Ink" or "printer supplies"
How do I add a credit card to my account?
You can quickly & easily add a new credit card to your account. You can add as many credit cards as you would like and select a specific card at checkout or have orders go onto the "default" credit card.
- Log into your Strive account
- In the account center, click on "manage credit card"
- Click on "add new card"
- Complete form (Note: Do not use dashes when entering credit card number)
- Click submit and your new credit card will be added to your account
Note: To update the default credit card, please contact customer care
How do I use coupon codes?
You may receive coupon codes from your account manager, customer care or you can use the coupon code for free gifts with minimum order size. Regardless of the type of coupon you are redeeming the process is the same.
- Add items to your cart
- Proceed to checkout
- Enter the appropriate coupon code
